Shipping policy

Thank you for choosing WISAI LIMITED for your apparel purchases. We focus on careful packaging and orderly logistics arrangements to ensure your clothing items arrive intact and as scheduled.

  1. Order Processing Time After your order confirmation is received, we will arrange inspection, packing and dispatch within 1–3 business days. Weekends and public holidays in Hong Kong SAR are not counted as working days. During large promotions or order surges, processing periods could be prolonged. Our team will send email notifications to buyers once delays become notable.
  2. Shipping Rates and Delivery Estimates Relevant shipping fees will be computed and clearly presented before you complete payment on the checkout page. Estimated delivery timeline: Standard Shipping: 13–15 business days All delivery times are reference values only. Actual transit speed can be affected by courier delays, customs inspection progress, extreme weather, regional logistics limitations and holiday arrangements. We cannot guarantee fixed delivery dates.
  3. Shipment Confirmation and Order Tracking When your parcel is dispatched, you will obtain an official shipment notification containing your tracking number. Please note that tracking records may not update instantly. Logistic information generally shows online 24 to 48 hours after shipment. Kindly wait patiently if data cannot be queried immediately.
  4. Incorrect Address Disclaimer It is the customer’s obligation to verify the full and correct shipping address, recipient name and contact information upon checkout. WISAI LIMITED shall not bear liabilities for misdelivery, delivery failure or package loss triggered by inaccurate address information supplied by customers. If goods are sent back to us owing to address mistakes, buyers need to cover additional reshipping expenses.
  5. Lost or Damaged Packages Lost Packages: Once you suspect your parcel is lost during transportation, please reach out to our customer service within 7 days after the expected delivery date for follow-up investigation. Damaged Items: If the clothing you receive suffers damage, get in touch with us within 48 hours upon receipt. You need to supply clear photographs of both the outer package and damaged merchandise. We will evaluate every submission fairly and offer appropriate solutions efficiently.
  6. Apparel Care and Usage Notice Every garment comes with dedicated care guidelines. Please follow the recommended methods for washing, drying and wearing. WISAI LIMITED takes no responsibility for fabric fading, deformation or breakage resulting from improper maintenance, private modification or incorrect use of clothing products.
  7. International Shipping and Customs Notice For overseas deliveries, local authorities may levy import tax, customs duty and clearance charges based on destination regulations. All such extra fees shall be undertaken solely by customers. These expenses are not incorporated into commodity prices or shipping costs.
  8. Order Cancellation Reminder You may cancel your order free of charge before processing commences. Once packing and shipment have started, cancellation applications will no longer be accepted.
  9. Contact Information If you have any questions regarding this Shipping Policy, orders or logistics issues, please contact us: Company Name: WISAI LIMITED Phone number: +852 6534 0538 Email: contact@hometechlab.shop Physical address: 19-21 Shing Yip Street, Kwun Tong, KL,Hong Kong SAR